Legal & Regulatory Information
Important terms, consumer rights, food safety and compliance for Optiondiscoveryhub — operating across Australia.
Business identity & registration
Optiondiscoveryhub operates as a catering company registered in Australia. We provide wedding, corporate and private event catering throughout Australia.
- Trading name: Optiondiscoveryhub
- ABN: 58 123 456 789
- Business address: 525 Collins Street, Melbourne VIC 3000
- Phone: +61428593017
- Email: optiondiscoveryhub@outlook.com
Principal Chef & Director
Terms & Conditions
These Terms govern the supply of goods and services by Optiondiscoveryhub. By placing an order or booking our services you accept these Terms. We may update terms from time to time; the version published on this page applies to new bookings.
- Quotations & acceptance: Quotes are valid for the period stated. A booking is accepted when a deposit is paid or written confirmation is provided.
- Deposits & final payment: A non-refundable deposit secures the date. Final payment is due as set in the booking confirmation.
- Menu changes & dietary requirements: Final guest numbers and dietary requests must be confirmed within the timeframe in your quote. We will make reasonable efforts to accommodate allergies; clients must notify us of severe allergies in writing.
- Prices: Prices include the stated services. Travel, venue fees and GST (where applicable) will be itemised.
Australian Consumer Law & Refunds
Under the Australian Consumer Law (ACL), consumers have guarantees for services that they receive. Nothing in these Terms is intended to limit rights that cannot be excluded under the ACL.
Refunds & cancellations: Refunds are provided where services are not delivered, or there is a failure to meet consumer guarantees. Cancellations by the client are subject to the deposit and cancellation terms set at booking.
Faulty or inadequate service: If you are not satisfied, contact us promptly so we can investigate and, where appropriate, offer a remedy such as re-performance, replacement or refund in accordance with ACL.
Food safety, allergens & compliance
We follow Food Standards Australia New Zealand (FSANZ) guidance and state food safety regulations. Our team maintains appropriate training, food handling certification, transport controls and temperature monitoring.
Clients must notify Optiondiscoveryhub of allergies and intolerances in writing. While we adopt segregation protocols, cross-contamination risk cannot be completely eliminated in a professional kitchen environment.
Privacy & data handling
We collect and process personal information necessary to provide our services: names, contact details, dietary information and billing data. We handle personal data in accordance with our Privacy Policy and applicable Australian privacy laws.
Data is retained only as long as necessary for business, tax and legal requirements. If you request access, correction or deletion of your personal data, please contact us via the details above.
Cookies & tracking
Our website uses cookies and third‑party services to improve usability and measure traffic. You can manage cookie preferences using the banner on the site. For details see Privacy Policy.
Specific policies — quick guide
Complaints, regulators & contact
If you have a complaint about our service, please contact us at optiondiscoveryhub@outlook.com or call +61428593017. We aim to acknowledge complaints within 5 business days and resolve matters promptly.
If an issue remains unresolved, you may seek assistance from the relevant state consumer protection agency (for example NSW Fair Trading) or the Australian Competition and Consumer Commission (ACCC) for ACL matters.
| Regulator | ACCC — Australian Consumer Law |
|---|---|
| State office | NSW Fair Trading |
| Food standards | FSANZ |