Privacy Policy
Optiondiscoveryhub respects the privacy of clients, guests, suppliers, and website visitors. This Policy explains how we collect, use, disclose, and protect personal information in connection with our catering activities in Australia. It applies to interactions through our website, email, phone, and in-person engagement related to proposals, tastings, logistics, and event delivery.
Information we collect
We may collect identification and contact details such as name, company, role, email address, phone number, and postal address; event parameters including venue, date, headcount, and dietary requirements; and operational information relating to schedules, access windows, and equipment lists. Where a payment is arranged, we may process billing details in line with secure payment workflows.
How we use information
Information supports preparation of proposals, menu planning, staffing models, service delivery, invoicing, and customer support. We also use aggregate metrics to improve menu design and service efficiency. With consent or lawful basis, we may send updates regarding seasonal menus, tastings, or service notices. Recipients can opt out of marketing communications at any time using the instructions included within each message.
Disclosure
We may share information with trusted service providers assisting with food production, logistics, venue services, and payment processing. These parties are engaged under appropriate arrangements and are required to handle information responsibly. We may also disclose information as required by applicable law, regulation, or request from competent authorities.
Data storage and security
We take reasonable steps to safeguard information through access controls, staff training, and secure systems. Retention is guided by operational needs and legal obligations. When information is *** longer required for the purposes described, we arrange secure deletion or de-identification according to documented schedules and applicable requirements.
International handling
Our primary operations are based in Australia. If limited transfers occur for support or infrastructure, we take steps designed to maintain appropriate protection consistent with relevant standards and contractual safeguards.
Cookies and similar technologies
Our website may use cookies and comparable tools to remember preferences, enable core functionality, and analyse traffic patterns. Visitors can manage preferences through browser settings or available controls on the site. Disabling certain categories may affect site experience or available features.
Your rights
Subject to Australian law, you may request access to personal information we hold about you, seek correction of inaccuracies, or express a complaint regarding handling practices. We will respond within a reasonable period and outline steps available for escalation if you remain dissatisfied with the outcome.
Third-party links
Our materials may reference venues or services operated by third parties. Their practices are outside the scope of this Policy. We encourage you to review the privacy information provided by each third party when engaging with their offerings.
Updates to this Policy
We may update this Policy to reflect changes in operations, legal requirements, or technology. The latest version will be posted on this page with an effective date. Material changes may be highlighted for ease of reference.
Contact
For questions or requests concerning this Policy, please contact Optiondiscoveryhub via email at optiondiscoveryhub@outlook.com or by phone at +61428593017. Postal correspondence can be directed to 525 Collins Street, Melbourne VIC 3000, Australia. We aim to address enquiries promptly and transparently.